Venu Bhavanam, Product manager, HCL Technologies

Digital has reshaped the retail landscape and changed the economics of retail radically. It has also made ‘convenience’ a key factor influencing consumers’ purchase decisions. A lot of the technology innovation so far, has largely been aimed at achieving that ‘convenience’,leaving a key part of retail value chain unattended –  the supplier-retailer relationship.Innovation in this space has been rather low key.